How to cancel a service request, when a refund is available, how to ask for one, and how long an approved refund takes to reach you.
This policy explains how to cancel a service request made to Chaudhary Gulf Travels Private Limited (trading as Go Gulf), when a refund may be available, how to ask for one, and how long an approved refund takes to reach you.
It applies to service fees you pay to us, whether you engage us as a candidate or as an employer or client company. Where an employer engagement has its own written cancellation, replacement or refund terms, those terms govern that engagement and this policy fills the gaps.
It does not apply to your salary, benefits or any payment arising under an employment contract with an employer — those are between you and that employer. It should be read together with our Terms & Conditions and our Pricing & Fees page.
We provide professional recruitment and mobilisation services — sourcing, screening, interview coordination, documentation and attestation support, medical and visa coordination, travel coordination and post-joining support. We do not sell goods.
These services are performed in stages over time, and much of the work is done before an outcome is known. That matters for refunds: once a stage has genuinely been performed, or a payment has been made onward to a third party such as an embassy, an attestation authority, a medical centre or an airline, that part of the cost has already been incurred and cannot simply be reversed.
Our fees are not fixed on this website, because what is required differs from one service and one engagement to the next. Applicable fees depend on the service, the engagement and the written commercial terms for it, and candidate-side services and employer-side services may have separate pricing arrangements. Where a service carries a fee, the amount, exactly what it covers, when it is payable and any conditions attached to it are set out to you in writing before you pay — in a quotation, invoice, service agreement, proposal or purchase order. Our Pricing & Fees page explains the structure in full.
That written document, together with this policy and our Terms & Conditions, determines what you owe and what may be refunded. If a written document and this page conflict, the written document you accepted prevails. If a charge was never stated to you in writing, it is not payable to us.
Statutory, government, embassy, attestation, medical, insurance and travel charges are third-party costs, not our service fee, even where we arrange payment on your behalf. Applicable taxes, including GST, are charged as required by law.
You can cancel a service request or withdraw an application at any time. Tell us in writing — email business@gogulf.co (or careers@gogulf.co for a job application) — rather than by phone alone, so there is a clear record of the date and time.
A cancellation takes effect when we receive your written notice. What you are entitled to back depends on how much of the service had already been performed at that point, and on how much had already been paid onward to third parties. Submitting an inquiry or an application through this website costs nothing and can be withdrawn at any time.
We may also cancel or discontinue a service — for example where a requirement is withdrawn by an employer, where the service cannot lawfully be provided, or in the circumstances set out in our Terms & Conditions. If we cancel for a reason that is not your breach of those terms, we refund the fees you have paid for the part of the service we have not performed.
Subject to your written service agreement, we will normally refund you where:
Where only part of the service remains unperformed, the refund covers that unperformed part on a proportionate basis.
Equally, and again subject to your written agreement and to applicable law, a refund is normally not available for:
None of this affects any right you may have under Indian law that cannot be excluded by agreement. If you believe a charge is unfair, raise it with us — we will look at it on its facts.
Email business@gogulf.co with the subject line “Cancellation / refund request”, from the email address you used with us, and include:
You can also call our inquiry desk on +91 99363 09015 to discuss it first, but please follow up in writing so the request is recorded.
We review every cancellation and refund request on its own facts — against your written service agreement, the stage the service had actually reached when you cancelled, and any amounts already paid onward on your behalf. We do not apply a blanket rule.
Approved refunds are returned to the original payment method — the same card, bank account, UPI ID or wallet the payment came from. We do not refund to a different person's account, and we do not refund in cash.
Once a refund is approved, it is initiated to that payment method. How long the money then takes to reach you is determined by the payment gateway, your bank and your card issuer, not by us — a refund is typically credited within 5–7 working days of being initiated, and sometimes longer for international cards. That final step is outside our control.
Refunds are made in the currency of the original payment. Any bank charges, payment gateway fees or foreign exchange differences applied by your bank or card issuer are not within our control and may reduce the amount you receive. Where we hold your money for onward payment to a third party and that party has not yet been paid, we return it in the same way.
If an amount is debited from your account but you do not receive a confirmation from us, do not pay again. Contact us with the transaction reference, date and amount, and we will trace it. Failed transactions are usually reversed automatically by the payment gateway or your bank within their normal settlement cycle; where they are not, we will follow it up with the gateway on your behalf.
If you are considering raising a chargeback or a dispute with your bank or card issuer, please contact us first. It is almost always faster to resolve directly, and we would rather understand and fix the problem than have it decided at a distance.
Reply to our decision email explaining why you disagree, or write to business@gogulf.co with the subject line “Escalation — refund”. A senior member of our team who was not involved in the original decision will review it and respond.
You can also reach us on +91 99363 09015 or by post at the address below. Nothing in this policy limits any remedy available to you under Indian law.
We may update this policy from time to time. The version published on this page is the one that applies, and the “last updated” date at the top of this page tells you when it last changed. The current version took effect on 11 August 2026. A change does not alter the terms of a service agreement you had already entered into before the change was published.
If you have a question, a correction or a grievance relating to this policy, contact us using any of the details below and we will respond.
You can also use the form on our Contact page.
