Legal
Cancellation & Refunds Policy
How to cancel a service request, when a refund is available, how to ask for one, and how long an approved refund takes to reach you.
What this policy covers
This policy explains how to cancel a service request made to Faizan Chaudhary Gulf Travels Private Limited (trading as Go Gulf), when a refund may be available, how to ask for one, and how long an approved refund takes to reach you.
It applies to service fees you pay to us, whether you engage us as a candidate or as an employer or client company. Where an employer engagement has its own written cancellation, replacement or refund terms, those terms govern that engagement and this policy fills the gaps.
It does not apply to your salary, benefits or any payment arising under an employment contract with an employer — those are between you and that employer. It should be read together with our Terms & Conditions and our Pricing & Fees page.
The nature of what we provide
We provide professional support services — sourcing, screening, interview coordination, documentation and attestation support, medical and visa coordination, travel coordination and post-joining support. We do not sell goods.
These services are performed in stages over time, and much of the work is done before an outcome is known. That matters for refunds: once a stage has genuinely been performed, or a payment has been made onward to a third party such as an embassy, an attestation authority, a medical centre or an airline, that part of the cost has already been incurred and cannot simply be reversed.
Fees, and where you will find them
Our fees are not fixed on this website, because what is required differs from one service and one engagement to the next. Applicable fees depend on the service, the engagement and the written commercial terms for it, and candidate-side services and employer-side services may have separate pricing arrangements. Where a service carries a fee, the amount, exactly what it covers, when it is payable and any conditions attached to it are set out to you in writing before you pay — in a quotation, invoice, service agreement, proposal or purchase order. Our Pricing & Fees page explains the structure in full.
That written document, together with this policy and our Terms & Conditions, determines what you owe and what may be refunded. If a written document and this page conflict, the written document you accepted prevails. If a charge was never stated to you in writing, it is not payable to us.
Statutory, government, embassy, attestation, medical, insurance and travel charges are third-party costs, not our service fee, even where we arrange payment on your behalf. Applicable taxes, including GST, are charged as required by law.
Cancelling a service request
You can cancel a service request or withdraw an application at any time. Tell us in writing — email business@gogulf.co (or careers@gogulf.co for a job application) — rather than by phone alone, so there is a clear record of the date and time.
A cancellation takes effect when we receive your written notice. What you are entitled to back depends on how much of the service had already been performed at that point, and on how much had already been paid onward to third parties. Submitting an inquiry or an application through this website costs nothing and can be withdrawn at any time.
We may also cancel or discontinue a service — for example where a requirement is withdrawn by an employer, where the service cannot lawfully be provided, or in the circumstances set out in our Terms & Conditions. If we cancel for a reason that is not your breach of those terms, we refund the fees you have paid for the part of the service we have not performed.
When a refund is normally available
Subject to your written service agreement, we will normally refund you where:
- you were charged twice for the same service, or a payment was duplicated;
- you were charged an incorrect amount, or an amount was collected in error or without authorisation;
- your payment was debited but the transaction failed or was not completed at our end;
- you cancel before we have started work on the service, and nothing has been paid onward on your behalf;
- we are unable to provide the service you paid for, and we cancel it for a reason that is not your breach of our terms;
- a written agreement between us expressly provides for a refund in the circumstances that have occurred.
Where only part of the service remains unperformed, the refund covers that unperformed part on a proportionate basis.
When a refund is normally not available
Equally, and again subject to your written agreement and to applicable law, a refund is normally not available for:
- work already properly performed — screening, profile preparation, interview coordination, documentation work and similar, up to the point of cancellation;
- amounts already paid to third parties on your behalf — statutory and government fees, embassy and attestation charges, medical examination fees, insurance premiums and air fares — to the extent those third parties do not refund them to us. Where a third party does refund an amount to us, we pass it on to you;
- an outcome decided by someone other than us: an employer choosing another candidate, withdrawing or putting a role on hold; a visa refusal; a medical result of unfit; a refusal of emigration clearance or entry. As set out in our Terms & Conditions, we do not guarantee selection, visa issuance or joining, and these outcomes are not a failure of our service;
- your own decision not to proceed after work has been performed — for example declining an offer, not attending an interview or medical appointment, or becoming unavailable;
- a situation caused by information or documents you provided that were inaccurate, incomplete, forged or altered.
None of this affects any right you may have under Indian law that cannot be excluded by agreement. If you believe a charge is unfair, raise it with us — we will look at it on its facts.
How to request a cancellation or refund
Email business@gogulf.co with the subject line “Cancellation / refund request”, from the email address you used with us, and include:
- your full name and the phone or WhatsApp number registered with us;
- the service, role or engagement the request relates to;
- the payment details on our side — invoice or receipt number, the transaction or order reference, the amount and the date of payment;
- what you would like us to do, and why.
You can also call our inquiry desk on +91 99363 09015 to discuss it first, but please follow up in writing so the request is recorded.
How we handle your request
We review every cancellation and refund request on its own facts — against your written service agreement, the stage the service had actually reached when you cancelled, and any amounts already paid onward on your behalf. We do not apply a blanket rule.
- We confirm receipt of your request and, if we need anything more from you — a receipt, a transaction reference, proof of payment — we ask for it straight away.
- We come back to you with a decision as quickly as we reasonably can, and we tell you in writing what we have decided.
- If we decline a refund, we tell you the reason in writing, and you can escalate it as described below.
- Where the written service agreement between us sets out specific timelines for cancellation or refund, those timelines apply.
How approved refunds are paid
Approved refunds are returned to the original payment method — the same card, bank account, UPI ID or wallet the payment came from. We do not refund to a different person's account, and we do not refund in cash.
Once a refund is approved, it is initiated to that payment method. How long the money then takes to reach you is determined by the payment gateway, your bank and your card issuer, not by us — a refund is typically credited within 5–7 working days of being initiated, and sometimes longer for international cards. That final step is outside our control.
Refunds are made in the currency of the original payment. Any bank charges, payment gateway fees or foreign exchange differences applied by your bank or card issuer are not within our control and may reduce the amount you receive. Where we hold your money for onward payment to a third party and that party has not yet been paid, we return it in the same way.
Failed, duplicate and disputed payments
If an amount is debited from your account but you do not receive a confirmation from us, do not pay again. Contact us with the transaction reference, date and amount, and we will trace it. Failed transactions are usually reversed automatically by the payment gateway or your bank within their normal settlement cycle; where they are not, we will follow it up with the gateway on your behalf.
If you are considering raising a chargeback or a dispute with your bank or card issuer, please contact us first. It is almost always faster to resolve directly, and we would rather understand and fix the problem than have it decided at a distance.
If you are not satisfied with our decision
Reply to our decision email explaining why you disagree, or write to business@gogulf.co with the subject line “Escalation — refund”. A senior member of our team who was not involved in the original decision will review it and respond.
You can also reach us on +91 99363 09015 or by post at the address below. Nothing in this policy limits any remedy available to you under Indian law.
Changes to this policy
We may update this policy from time to time. The version published on this page is the one that applies, and the “last updated” date at the top of this page tells you when it last changed. The current version took effect on 12 September 2026. A change does not alter the terms of a service agreement you had already entered into before the change was published.
How to contact us about this policy
If you have a question, a correction or a grievance relating to this policy, contact us using any of the details below and we will respond.
- Legal entity
- Faizan Chaudhary Gulf Travels Private Limited (Private Limited Company)
- Brand / website
- Go Gulf — www.gogulf.co
- GSTIN
- 09AALCC6656L1ZY
- Registered address
- G No-364, MishrapurKursi Road, JankipuramLucknow, Uttar Pradesh – 226021India
- Candidate queries
- careers@gogulf.co
- Business, billing & grievances
- business@gogulf.co
- Inquiry desk
- +91 99363 09015
- +91 99363 09015 (opens WhatsApp)
You can also use the form on our Contact page.