Legal
Shipping & Delivery Policy
We sell no products and ship no goods. This page explains how our services are delivered, when delivery begins, and what to expect on timelines.
We do not sell or ship any physical products
Faizan Chaudhary Gulf Travels Private Limited (trading as Go Gulf) provides services to job seekers and employers. We sell no goods, we operate no online store, and we ship nothing. There is therefore no shipping charge, no courier partner, no dispatch or tracking process and no delivery address to provide.
This page exists because “shipping and delivery” is a standard disclosure on commercial websites. Since nothing is shipped, it sets out instead how our services — which are professional and largely digital — are actually delivered to you.
What we deliver instead
What you receive from us is work performed by our team, delivered as communications, coordination and documentation support. Depending on the service, that includes:
- registration of your profile and assessment against live vacancies;
- screening, verification and shortlisting against an employer's requirement;
- interview scheduling, coordination and employer feedback;
- guidance and processing support for documentation and attestation;
- coordination of MOFA and embassy formalities and of visa processing;
- coordination of pre-employment medical appointments;
- immigration guidance and travel and ticketing coordination;
- pre-departure orientation and post-joining support;
- for employers: candidate sourcing, including at volume, recruitment support, screening reports, candidate shortlists and hiring coordination.
The full list of services is on our Services page.
How services are delivered to you
Delivery happens through the channels you already use to reach us:
- Email — from our Go Gulf addresses, careers@gogulf.co for candidate matters and business@gogulf.co for business and billing matters;
- WhatsApp and phone — on the numbers published on our Contact page, for updates and coordination;
- Scheduled appointments — interviews, medical examinations, embassy or attestation appointments and briefings, coordinated by us and attended by you;
- Documents — shared electronically, or submitted by us on your behalf to the employer, embassy, ministry or authority concerned.
Nothing is delivered through this website itself: the website is where you find information and reach us. Please make sure the email address and phone number you give us are correct and monitored, and check your spam folder — a missed message is the most common cause of a delay.
When delivery begins
Our team contacts you about each inquiry and application submitted through this website. How soon depends on the number of inquiries we are handling, so we do not publish a fixed response time.
Where a service carries a fee, we begin the engaged work once the service has been confirmed with you in writing and any payment due at that stage has been received and cleared. Where a service carries no fee, work begins once we have what we need from you to start — typically your completed profile and required documents.
Timelines, and why we do not promise dates
We work to the timelines we agree with you and keep you informed of progress. But overseas hiring moves at the pace of parties we do not control: employers deciding on shortlists and interviews, embassies and consulates issuing visas, ministries and attestation authorities processing documents, approved medical centres scheduling examinations, and airlines and immigration authorities handling travel.
Any duration we give you is an estimate based on how the process normally runs, not a guaranteed delivery date. Public holidays in India and in the destination country, changes in immigration policy, and events outside our reasonable control can extend it. As set out in our Terms & Conditions, we do not guarantee selection, visa issuance, travel or joining.
Physical documents
Some stages of an overseas job application involve original physical documents — a passport for visa stamping, or attested originals returned by an authority, for example.
Where an original document of yours needs to be collected from you or returned to you, we will agree the arrangement with you in advance and confirm it in writing, and we will confirm the handover when it is done. This is document handling within a service you have engaged us for. It is not a sale, and it is not shipping: we make no charge for delivery as such, and any actual courier or postage cost, where one is genuinely incurred at your request, is told to you before it is incurred.
Delivery and shipping charges
There are no shipping charges, delivery charges or handling charges. The only amounts payable to us are the service fees set out to you in writing before you pay, plus applicable taxes, as described in our Cancellation & Refunds Policy and Terms & Conditions. Third-party charges such as government, embassy, attestation, medical, insurance and air-travel costs are separate and are identified to you as such.
International service delivery
Our services relate to employment in Saudi Arabia, the United Arab Emirates, Qatar, Oman, Kuwait and Bahrain, and we work with candidates and employers in different countries. Because delivery is by email, phone, WhatsApp and coordinated appointments rather than by shipment, it is not restricted by geography, and no customs, import duty or cross-border shipping consideration arises.
If something has not reached you
If you were expecting an update, a document or a call and it has not arrived, tell us rather than waiting. Email careers@gogulf.co for anything relating to a job application, or business@gogulf.co for a business or billing matter, or call our inquiry desk on +91 99363 09015. Include your name, the role or service concerned, and any reference number you have, and we will trace it and come back to you.
Changes to this policy
We may update this policy from time to time. The version published on this page is the one that applies, and the “last updated” date at the top of this page tells you when it last changed. The current version took effect on 12 September 2026.
How to contact us about this policy
If you have a question, a correction or a grievance relating to this policy, contact us using any of the details below and we will respond.
- Legal entity
- Faizan Chaudhary Gulf Travels Private Limited (Private Limited Company)
- Brand / website
- Go Gulf — www.gogulf.co
- GSTIN
- 09AALCC6656L1ZY
- Registered address
- G No-364, MishrapurKursi Road, JankipuramLucknow, Uttar Pradesh – 226021India
- Candidate queries
- careers@gogulf.co
- Business, billing & grievances
- business@gogulf.co
- Inquiry desk
- +91 99363 09015
- +91 99363 09015 (opens WhatsApp)
You can also use the form on our Contact page.